[{"title":"What is this? ","content":"

We wanted to show our appreciation to you with our exclusive rewards program. By creating an account, you'll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, free shipping,etc so the more you collect the more you save.

Over your membership life, you can strive for VIP status by accumulating more points. Each tier of VIP will provide you with more benefits and rewards.

"},{"title":"Who can join?","content":"

Anyone with an account is automatically enrolled.

"},{"title":"How do I earn points?","content":"

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Loyalty Pack* tab in the menu.

"},{"title":"How do I redeem my points?","content":"

Select the tab called *Redeem Points*. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"What are VIP tiers?","content":"

You gain access to each VIP tiers based on the number of points earned during your membership.

All members start with a basic membership status and are entitled to earn and redeem a range of rewards. As you earn more rewards over your membership life, you can strive for VIP status. There are 3 - Silver, Gold and Diamond.

ALL our VIP members are entitled to redeem points earn for a variety of rewards including Free shipping and $ off next order.

As you achieve each tier's milestones of points earned, you move up to the next tier to unlock special rewards and additional benefits.

You will remain in the most recent tier achieved so long as you make at least a single transaction in 12 consecutive months.

"},{"title":"Do my points ever expire?","content":"

Your loyalty points do not expire, provided you earn or redeem a single point within 12 consecutive months.

"}]

Discover the joy of play and unleash your dog’s true potential

Fitness training

Agility gear

Run-out Sale

Footer menu

Get in touch

We accept