Return policy

Return policy
We offer HASSLE FREE change of mind returns within 14 days of purchase.
Please note the following exceptions to our return and refund policy:
-Books, DVDs and CDs are excluded from return.
-Discounted items are final and cannot be returned or exchanged
-Returned items must have tags still on and be returned in original product packaging
-Returned items must have no visible signs of wear or use
-Customer is responsible for shipping cost for “Change of mind” returns
-Special orders are excluded from our "change of mind" returns
How to
To initiate a return or exchange, please email sales@gameondogs.com.au and advise your intentions -no questions asked!
Following your email please complete the following steps:
Securely package the item(s) to be returned
Lodge at your local Post Office to:
Game on Dogs
c/- T.Hiu
29 Lenthall st
Kensington 2033 NSW
Email Tracking number to Game on dogs
Game on Dogs will not be responsible for returns lost in transit and recommends that you use a traceable delivery service such as Australia Express Post Parcel or insured Parcel Post for returns.
Your return will be processed as soon as the item has been received in original condition. Customer will be refunded the purchase price only and not for shipping cost incurred. Game on Dogs will process refunds based on the original method of payment. If a credit card was used we will process refunds only to the credit card originally used to purchase the product.
Special Orders
Special orders are orders specifically ordered by special request of the customer. As such there are no returns accepted on these orders.
Defective or Incorrect Merchandise
Game on Dogs is proud to offer our customers quality products. We will endeavour to supply you with product you have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us at sales@gameondogs.com.au within 14 days of purchase. Once we obtain clearance from the manufacturer Game on Dogs will refund the purchaser in full for their order.
Exchanges
Game on Dogs will provide REFUND ONLY to all eligible returns. You are invited to initiate a new order for its replacement.