Refund policy

CHANGE OF MIND RETURNS — NO QUESTIONS ASKED

We want you to feel confident shopping with us. If you change your mind, you have 14 days from purchase to return your item, provided it’s still in perfect, unused condition and in its original packaging. Return postage is your responsibility.

What You Can Return

Most items can be returned as long as:

  • You provide your order number
  • The product hasn’t been used, damaged, or altered

What Can’t Be Returned

Some items can’t be accepted for change‑of‑mind returns:

  • Sale or clearance items
  • Perishables (dog food, treats), DVDs, CDs, books, magazines
  • Gift cards
  • Downloadable software
  • Items not in original condition
  • Items returned after 14 days

How to Start a Return

Just email us at sales@gameondogs.com.au with your order number, the item(s) you’re returning, and your return tracking number.

Send returns to: T. Hiu 29 Lenthall St Kensington NSW 2033

Refunds

Once your return arrives, we’ll inspect it and email you with the outcome. Approved refunds go straight back to your original payment method. Shipping costs aren’t refunded for change‑of‑mind returns.

If Your Refund Seems Delayed

Banks and card providers sometimes take a little time to process refunds. If you’ve checked with them and still need help, reach out to us at sales@gameondogs.com.au.

Exchanges

We refund eligible returns rather than offering exchanges.

Gifts

Gift returns will be issued as a gift credit if the item was marked as a gift at purchase.

Shipping Tips

For items over $75, we recommend tracked postage or insurance. We accept no responsibility for returns lost in transit.