Delivery & Payment
Game on Dogs accepts AUD payments via Paypal and credit cards.
Delivery information and charges
Due to rising costs orders will be despatched TWICE a week, generally on a Monday(or Tuesday) and Friday. All orders placed in the week to Sunday 5pm will be included in the Monday delivery run. There are time when our postal runs may occur more often but please do not rely on this.
Please contact firstname.lastname@example.org to organise an urgent delivery or if you would like a pick up at an upcoming trial. Once despatched, regular Australia post delivery times apply. Orders paid via direct deposit may take longer to process due to the lag in bank confirmation of payment. Game on Dogs do not accept cheque payments.
Except for large parcels, orders will generally be shipped to you by Australia Post.
Unless otherwise specified, delivery charges for Australia are generally:
· under 500g – Flat rate of $9.00 for postage and handling. Awkward or items larger than A4 size but under 500g may be charged a surcharge of $2 to $5/- per item plus the flat rate.
over .500g to under 1kg – Flat rates ranges from $12.00 to $15.00 (depending on location) for postage and handling.
over 1.0kg to under 1.5kgs – Flat rates ranges from $13.00 to $20/- for postage and handling.
over 1.5kgs to under 2kgs– Flat rates ranges from $15 to $22 for postage and handling.
over 2.0kgs to under 3.0kgs – Flat rate of $20.00. A surcharge of $2 to $5/- per item for awkward or large items may apply plus the flat rate.
over 3.0kgs – the shopping cart will produce a $0/- shipping rate. This means that shipping cost will be checked manually and a Paypal invoice sent to you for payment. Please keep an eye on your spam folder.
For bulk orders to metropolitan areas please contact us before ordering for a lower quote or for free delivery at a trial.
Title and risk of loss to all products will pass to you on delivery to Australia Post.
Tip: If you like an estimate of shipping cost for the items you have selected before you purchase and do not want the hassle of going through the checkout process of entering your details – just place your cursor & click on the number of items in your shopping cart (top right hand corner) – you will then be given the option to select an estimate for shipping.
If you like to organise a pick up at a local Sydney agility trial please contact me after placing your order. The shipping cost will be refunded to you if we are able to meet you at a trial.
Products Damaged/Loss in Transit
All orders are generally delivered by prepaid satchels from Australia Post. Australia Post Regular post or Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
If you REQUIRE a fully insured postal service such as Australia Post Registered that must be signed for please request this at the time of ordering. Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
Game on Dogs welcomes orders from New Zealand. Delivery charges ranges from $25/- to $30/- for up to 500g satchel. Please contact us prior to purchase for a delivery quote.
Game on Dogs do not accept orders from other countries.