Shipping policy

With costs continuing to climb, we have made a small adjustment to keep things sustainable. Small sized parcels will now head out once a week via Australia Post - usually mid week. Australia Post’s delivery estimates apply, though their real world timing can sometimes wander a little.

For larger orders that need courier delivery, we’ll organise quotes within 2–3 days of your order. Once the shipping quote is settled, your courier will be booked straight away so your goodies can start their journey to you.

Thank you for your patience and kindness as we navigate these changes — it truly helps keep our little corner of the dog world running smoothly.

Shipping for Bulky items are charged separately via Paypal

We do not offer free delivery. Bulky items or large orders exceeding 3 kgs will be sent via a courier and a separate Paypal invoice for courier cost will be sent for payment prior to shipping. 

Delivery times will be dependent on the courier terms and conditions.

Missing/Late deliveries

Unless otherwise instructed, your order will be dispatched using regular Australia Post with tracking (courier for bulky items).Unless specifically requested (extra charges will apply) your order is not insured for safe delivery - Please visit Australia Post website for more details of their T & Cs.
We are always happy to assist in the enquiry of late deliveries by initiating an enquiry at our end, but for most times, it is more effective to contact your local Post Office regarding any late/missing deliveries. Any claims of lost parcels should be directed to the Post Office/courier. Please also advise us of any missing parcels so that we can try to assist you